Integrations

Mailgun and Intercom

Automate leads, tags, and messages for new log data, delivery events, open/click events, and more by using Zapier to connect Intercom and Mailgun.

Overview

Intercom is a customer engagement service. By connecting Mailgun and Intercom, you can automate leads, tags, and messages for email events like unsubscribe events, bounce events, and more.
- Intercom - Intercom is a customer engagement tool that lets you grow your business, max out customer satisfaction, and increase productivity for your team. With a variety of platforms from chatbots to coordinated campaigns, Intercom helps improve your business operations.
- Zapier - Zapier is an iPaaS provider that allows non-technical users to create connections between web apps using a simple interface. You will benefit from one of the largest app ecosystems, including over 500+ web apps to connect to, including Mailgun.

Features

You can customize this integration with Triggers and Actions, including:

TRIGGERS	ACTIONS
TRIGGERS
Lead Added Email – when a Lead enters an email address.	Add Note – add a note to a user.
ACTIONS
Lead Converted to User – in Intercom.	Add Event – tags a user with an event that occurred.

New Lead – in Intercom.	Send Incoming Message – send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Tag Added to Lead – when a lead is tagged.	Add/Remove Tag on Company – attach or remove a tag from a specific company.

Tag Added to Conversation – in Intercom.	Add/Remove Tag on Lead – attach or remove a tag on a specific lead.

New Conversation – when a new conversation is created by a user in Intercom.	Add/Remove Tag on User – attach or remove a tag on a specific user.

New Closed Conversation – when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).	Update Company – updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Company – in Intercom.	Create/Update Lead – create or update an Intercom lead. If an ID is provided, the lead will be updated.

New User – in Intercom.	Create/Update User – update a user within Intercom given their e-mail address.

Tag Added to User – in Intercom.	Create User – creates a new user in your Intercom app.

New Unsubscription – when a user unsubscribes from Intercom.io emails.	Find Company – in Intercom.

New Log Data – push events to other services.	Find Lead – in Intercom.

New Bounce Event – track bounce events via callback URL.	Find User – in Intercom.

New Complaint Event – track unsubscribe events via callback URL.	Find or Create Company – in Intercom.

New Delivery Event – track successful delivery events via callback URL.	Find or Create Lead – in Intercom.

New Failed Delivery Event – track failed delivery attempts via callback URL.	Send Email – via your Mailgun account.

New Open/Click Event – webhook for tracking opens/clicks.	New Mailing List Member – adds a new member to a mailing list.

New Unsubscribe Event – track unsubscribe events via callback URL.

New List – when a new mailing list is added to your account.

TRIGGERS

ACTIONS

TRIGGERS

Lead Added Email – when a Lead enters an email address.

Add Note – add a note to a user.

ACTIONS

Lead Converted to User – in Intercom.

Add Event – tags a user with an event that occurred.

New Lead – in Intercom.

Send Incoming Message – send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

Tag Added to Lead – when a lead is tagged.

Add/Remove Tag on Company – attach or remove a tag from a specific company.

Tag Added to Conversation – in Intercom.

Add/Remove Tag on Lead – attach or remove a tag on a specific lead.

New Conversation – when a new conversation is created by a user in Intercom.

Add/Remove Tag on User – attach or remove a tag on a specific user.

New Closed Conversation – when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

Update Company – updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Company – in Intercom.

Create/Update Lead – create or update an Intercom lead. If an ID is provided, the lead will be updated.

New User – in Intercom.

Create/Update User – update a user within Intercom given their e-mail address.

Tag Added to User – in Intercom.

Create User – creates a new user in your Intercom app.

New Unsubscription – when a user unsubscribes from Intercom.io emails.

Find Company – in Intercom.

New Log Data – push events to other services.

Find Lead – in Intercom.

New Bounce Event – track bounce events via callback URL.

Find User – in Intercom.

New Complaint Event – track unsubscribe events via callback URL.

Find or Create Company – in Intercom.

New Delivery Event – track successful delivery events via callback URL.

Find or Create Lead – in Intercom.

New Failed Delivery Event – track failed delivery attempts via callback URL.

Send Email – via your Mailgun account.

New Open/Click Event – webhook for tracking opens/clicks.

New Mailing List Member – adds a new member to a mailing list.

New Unsubscribe Event – track unsubscribe events via callback URL.

New List – when a new mailing list is added to your account.

Manage your contact lists without worrying about global data privacy regulations or data security. Mailgun is GDPR compliant and ISO 27001 certified, meaning that it guarantees an optimal level of email data privacy and security.

Installations

Connect Mailgun to Intercom without any programming skills. Enjoy the benefits of workflow automation:
- Step 1: Connect your Mailgun and Intercom accounts in Zapier.
- Step 2: Select the trigger app to kick off your automation.
- Step 3: Pick your preferred action from the other app.
- Step 4: Choose the data you want to send between the two apps.