Home
Mailgun Blog
Product category
Introducing Mailgun's Virtual Email Assistant: AI Onboarding Support
Introducing Mailgun's Virtual Email Assistant: AI-powered help for your email program
We've launched our new Virtual Email Assistant to accelerate your email onboarding tasks. Starting today, you can build, test, and optimize your Mailgun implementation through natural conversations that provide instant, practical solutions from within your projects.
PUBLISHED ON
Building reliable email functionality demands clear answers and working solutions. Our Virtual Email Assistant transforms how developers implement Mailgun's features by providing instant code examples, troubleshooting steps, and best practices. Whether you need to validate addresses, debug errors, or improve deliverability, the assistant helps you solve problems and move forward quickly.
Table of contents
Meet our Virtual Email Assistant
Built on Sinch’s Chatlayer AI platform and trained extensively on Mailgun-specific documentation, our Virtual Email Assistant delivers value for both individual users and developers and scaled businesses.
For users, it accelerates issue resolution and improves email performance by providing instant answers about implementation, sending, and deliverability.
For businesses running at scale, it helps maintain consistent performance by handling common queries quickly, allowing our support teams to focus on critical issues. The assistant's knowledge spans Mailgun's complete documentation, plus key insights from major ISPs like Gmail and Yahoo, ensuring you get accurate, up-to-date guidance for any email challenge.
How the Virtual Email Assistant works
The Mailgun Virtual Email Assistant helps you succeed in three key ways:
Onboarding and API Integration: Get up and running quickly with guided help during the self-serve onboarding flow. Whether you need help activating your account, setting up APIs, or verifying domains, the assistant provides relevant code snippets and documentation in your preferred programming language.
API and Sending Expertise: Once you're sending, get instant answers about APIs, deliverability, and technical issues. The assistant helps decode error messages, interpret bounce rates, and improve email health scores to maintain strong sending performance.
Cross-Product Information: Understand how Mailgun's products work together to solve your email challenges. Whether you're exploring Mailgun Send, Optimize, or Validate, the assistant explains each product's capabilities and helps you choose the right solutions for your needs.
Ask questions and get answers. The assistant understands email development challenges and delivers relevant code snippets, configuration steps, and technical explanations. Need to implement DKIM authentication? Just ask. Getting an unfamiliar error code? Learn why and fix it fast. Our assistant can help explain complex concepts in clear terms while providing working code examples in your preferred programming language.
The assistant can instantly provide guidance on common tasks like email validation, sending functionality, authentication setup, and API usage. Rather than digging through documentation or StackOverflow posts, you get contextual help exactly when and where you need it.
Natural language email development
Our Virtual Email Assistant transforms technical implementation into a conversational experience. Watch how the assistant turns your queries into working solutions:
Getting started with the assistant
The Virtual Email Assistant is designed to integrate seamlessly into your development workflow. You can access it through our developer portal, where it's ready to help with implementation questions, troubleshooting, and best practices. The assistant draws from our comprehensive knowledge base to help you implement features correctly and resolve issues quickly.
Beyond code snippets
The Virtual Email Assistant tackles both technical implementation and optimization tasks. It helps you understand the 'why' behind email development best practices while delivering the 'how' through clear explanations and working code. The assistant serves as your technical guide, helping you build and maintain successful email programs.
Our assistant actively helps with:
Streamlining API integration and domain setup
Resolving error codes and sending issues
Interpreting and improving bounce rates and delivery metrics
Implementing authentication protocols correctly
Understanding Mailgun's feature set
Optimizing email deliverability
Debugging common problems
The future of assisted email support at Sinch Mailgun
We designed the Virtual Email Assistant to solve problems faster and reduce wait times for critical support issues. As we gather feedback and analyze usage patterns, we continue enhancing its capabilities to serve your needs better. The assistant grows smarter with each interaction, helping more developers build reliable email functionality.
Start building better email experiences
Ready to experience a more intuitive way to implement email functionality? Access the Virtual Email Assistant through your Mailgun developer portal today. Whether you're new to email development or an experienced programmer, our AI-powered assistant is here to help you build better email experiences faster.
Get this and other email support tools from Sinch Mailgun.
